Outfoxed Fox... or some other.

I know this post has nothing to do with customer’s but it does have a lot to do with dealing with people, so in some ways it does relate. However, this is just merely a response paper that I am required to post for class reasons.
I’ve always heard the jokes related to Fox News, and that most of it is just complete fabricated bull. It is funny when people say, “oh did you hear such and such” and it’s completely off the charts in realistic factors that people immediately ask what news station they heard it from. The immediate reaction after hearing ‘Fox News’ is the rolling of eyes. During the entire viewing of the film Outfoxed, nothing really caught my attention more then the interview with Jeremey Glick. Jeremey Glick was asked to appear on the O’Riley show after he had started a protest against the war of 9/11 even though his life was directly altered due to the twin towers destruction. Long story short his father was killed.
He was encouraged to go on the show, knowing that Fox would get a huge story out of this, and a big reaction from O’Riley himself. His reaction not only baflled me but made me laugh as to how stupid he looked in this video. Of course most people would assume what O’Riley said was true, but I also laugh at how funny he looks and makes himself seem like a tool when he starts twisting Jeremey’s words around. It just goes to show how twisted the media is, and how much we have to question what it is were watching , reading and listening too. If anything it makes a lot of people pretty paranoid. Not me of course, I barely watch the news at it is.

Oh Glorious Shoes and Fat Women with Huge Feet.

I love shoes, and when I was given the opportunity to work with shoes I snatched that up quick. It was fun, I got to try them on see the new stock coming in and help people find shoes and their sizes. I loved working with the shoes, it beat dressing men in suits. BUT there was an exception, and I believe that exception was the one thing that made me rather deal with clothing, the women with the fat feet. These women loved shoes. Loved shoes maybe just a little too much that they’d force these awfully small shoes onto their awfully large feet. This one lady I remember picked up these snake skin boots, I for one thought they were the ugliest things ever made from leather, but she just adored them. She adored them so much she asked for a size and tried to get them on her feet. I say tried because the was no way these shoes were getting past those cankles she called ankles. These ankles were huge, so huge they morphed with her calfs. She had the nerve to ask me to put them on her feet for her. I HATE FEET. I love shoes, but I hate feet and she asked me to touch her chubby bigfoot feet. Ew! I crouched down and tugged that boot on, but I refused to pull up the zipper, the zipper refused to move also. I think we were in an agreement this lady wasn't getting these shoes...

Old Lady No.2

Just like the other old lady i had mentioned in my previous post, most old ladies are similar, and a lot of the time I’d rather avoid them. Usually they aren’t the old nice nanny kind, if you know what I mean. A lot of them have teenager resentment, and if I do say so myself they like to make it clear (their hatred towards them rough-scallions... is that what they call us these days?) I remember this one time there would be this regular old lady that would come in almost everyday looking for something that was wrong with the store. Then she’d make a big fuss about it to the point that she’d want to see a manager and tell them for example, “They should lower the shelves so old ladies like herself can reach things” I don’t know, “Or make signs more visual friendly and at eye- level so she doesn’t have to strain to read them” You know, silly things like that. Attention seeker is more like it.

Crazy Lady

This crazy old lady one time I remember came in looking for a certain type of soup. It sounded like Cambell's but it was definitely not Cambell's because I showed her Cambell's and she went on this rant as to how it wasn't. Then she persisted on telling me about how teenager's do not listen and that we're all going to hell. I was well amused let me tell you. She then continued to tell me about how she came to be the way she was. Something about a stroak. Now I know, a stroak is no laughing matter, but a crazy old lady customer is >.>

Why all the HATE?

I think the one type of customer I hate the most are the ones that hate themselves. You know, the ones who hate their lives so much they go out in search of people whose lives they can make worse. I would call these bullies.

These "bullies" love confrontation, and if you have never come across a bully before, these types of human beings have a knack at creating situations where they have the upper hand. They will not go into a fight they know they can't win. The logical explanation for this IS, to create a situation where it's on sided. They need a handi-cap. SO, walking into a department store with employees who are no more then teenagers, whom they (the customer) can hassle with over stupid shit. Shit they do not even need to buy, nor care about, is a perfect one sided situation.

Because the customer is always right, right? I suppose... but in dire circumstances a situation arrives and you (the employee) do have some cards to play.

Scenario...

A customer (a hater) comes into the store, and finds an opening between you and your self- composure. Because customers believe they can say whatever they want to say to you when things don't go their way. They fail to grasp the notion that the customer is only right up till the point they start calling the employee stupid, ignorant, and other things that I will not disclose in this post (for the children's sake... their poor innocent ears). Basically they find a way to make you uncomfortable.

When this point arises. I urge you to not drop your guard. DO NOT shed one single tear. If that happens to be the case, they've won. You've lost, you've got nothing riding for you at this point, so DON'T cry in front of them (hold it in mate, you can weep and cry in the bathroom later, this is a mini war, losing is not an option)

Here's what you do... Say excuse me sir/madam (whatever). Tell them to Wait one moment while you go and get someone whom they can talk too. Then turn around, and walk away. Ignore their retorts and angry insults. They've already lost. Just turn and walk.

If they place a hand on you, I give you and I'm sure GOD does too, the right to right then and there round house kick them right in the FACE. (No... don't actually do that... just visualise yourself doing that, instead scream, "I need an adult!!!" lmao don't do that either, I'm just messing with you). No but really maybe run or walk at a brisk pace so they cant put a hand on you.

At this point they believe you have gone in search of the manager. Smile. Call security.

Was that CIBC

So I'm at the checkout right, and this woman is in a hurry, she takes out her bank card and places it on the counter. I scan all her items and I hit total and then ask her if she has a point card with us. She says she does, and takes it out of her wallet and hands it to me. I scan it, and tell her the total. She nods and frantically searches in her purse.

I wait. A line is starting to form behind her. I lean against the counter and place me chin in my hands and watch her go at her purse. I look down at the bank card that's been sitting on the counter since the beginning of this transaction.

"You wouldn't be looking for your CIBC bank card?" I ask her. I lean back and place my hands on the counter. The women looks up at me,

"How do you know it's my CIBC card?" I nod towards the counter. She looks down and then sweeps up the card with a slight chuckle. "Oh my god, it's been there this entire time" she says. I smirk and motion to the debit machine.

"Swipe stripe facing you" I tell her, and mentally laugh at her, what a tool I think, and then I say to myself, how sad that that's the highlight of my day...

The Food Tasted Bad

So I’m working the service desk. It’s the desk where customer’s who are pissed off about the merchandise they bought is unsatisfying, or a place for customer’s to complain about the cashiers incompetence to scan items and give out the correct change. I have had my share of customers and returns, but one that sticks out to me would have to be the couple that returned a barbeque.
They brought back the entire box that was ripped to pieces, looked like a dog ravaged it or something and the Barbeque was half taken apart. I had to ask what was wrong with it, it is mandatory to do so when a customer returns anything (especially a 300 dollar barbeque that other customers wished to buy but couldn't because we were out of stock). The customer looked at me, and then looked at the barbeque, (that looked used by the way)and said to me, “the food tasted bad.” Now I had to hold back a snort of laughter, what did they mean the food tasted bad. I said, “So... you’ve used the barbeque and cooked?” The customer interrupted saying, “steak, we made steak, and it tasted bad.” I couldn’t help but think, well it’s not the barbeque’s fault. Clearly you can’t barbeque, OR you didn't read the instructions on letting the barbeque heat for a while to get rid of whatever it is they spray on the grills. Heck probably poisoned yourself or something...
The manager came out and told me to just return it. I don’t know what we eventually did with the barbeque, couldn’t sell it now, it was used. -.-