I think the one type of customer I hate the most are the ones that hate themselves. You know, the ones who hate their lives so much they go out in search of people whose lives they can make worse. I would call these bullies.
These "bullies" love confrontation, and if you have never come across a bully before, these types of human beings have a knack at creating situations where they have the upper hand. They will not go into a fight they know they can't win. The logical explanation for this IS, to create a situation where it's on sided. They need a handi-cap. SO, walking into a department store with employees who are no more then teenagers, whom they (the customer) can hassle with over stupid shit. Shit they do not even need to buy, nor care about, is a perfect one sided situation.
Because the customer is always right, right? I suppose... but in dire circumstances a situation arrives and you (the employee) do have some cards to play.
Scenario...
A customer (a hater) comes into the store, and finds an opening between you and your self- composure. Because customers believe they can say whatever they want to say to you when things don't go their way. They fail to grasp the notion that the customer is only right up till the point they start calling the employee stupid, ignorant, and other things that I will not disclose in this post (for the children's sake... their poor innocent ears). Basically they find a way to make you uncomfortable.
When this point arises. I urge you to not drop your guard. DO NOT shed one single tear. If that happens to be the case, they've won. You've lost, you've got nothing riding for you at this point, so DON'T cry in front of them (hold it in mate, you can weep and cry in the bathroom later, this is a mini war, losing is not an option)
Here's what you do... Say excuse me sir/madam (whatever). Tell them to Wait one moment while you go and get someone whom they can talk too. Then turn around, and walk away. Ignore their retorts and angry insults. They've already lost. Just turn and walk.
If they place a hand on you, I give you and I'm sure GOD does too, the right to right then and there round house kick them right in the FACE. (No... don't actually do that... just visualise yourself doing that, instead scream, "I need an adult!!!" lmao don't do that either, I'm just messing with you). No but really maybe run or walk at a brisk pace so they cant put a hand on you.
At this point they believe you have gone in search of the manager. Smile. Call security.
Monday, October 5, 2009
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What are you talking about, I love those customers! No doubt they have done it before to countless other employees, so they have lots of confidence before the situation even arises. I was lucky enough to work at a privately owned store with a great boss who wouldn't take this type of crap.
ReplyDeleteOn more than one occasion these bullies would come in and get completely stood up by my attitude back at them. They were baffled at how I would respond to them on occasion, but it serves them right!
I think this actually helped me grow a backbone and not become a pushover like many larger companies unintentionally turn their employees into.